Frequently Asked Questions

Everything you need to know about Brevo. Can’t find an answer? Contact us and we’ll help.

Getting Started

Brevo (formerly Sendinblue) is an all-in-one marketing platform that combines email marketing, CRM, SMS, WhatsApp messaging, and marketing automation. It’s designed for businesses of all sizes to manage customer relationships and communications from one place.

Yes! Brevo offers a free forever plan that includes 300 emails per day, unlimited contacts, email templates, marketing automation, and a basic CRM. No credit card required to sign up.

Creating a Brevo account takes less than 30 seconds. Click ‘Get Started’ on the Brevo website, enter your email address, create a password, and you’re ready to go. You can start sending emails immediately.

 

Absolutely! Brevo is designed with beginners in mind. The drag-and-drop email editor, pre-built templates, and visual automation builder make it easy to create professional campaigns without any technical skills.
 

Pricing & Plans

Unlike most email platforms that charge per contact, Brevo charges based on emails sent. This means you can store unlimited contacts and only pay when you actually send to them. Plans start at $25/month for 20,000 emails.

 

The free plan includes 300 emails per day, unlimited contacts, customizable email templates, marketing automation workflows, transactional email support, real-time reporting, and a basic CRM.

 

Yes, you can change your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at your next billing cycle.

 

Yes, Brevo offers a 60-day money-back guarantee on all paid plans. If you’re not satisfied, contact support for a full refund.
 

Features & Capabilities

Yes! Brevo includes a built-in CRM at no extra cost. You can manage contacts, track deals, create sales pipelines, and store unlimited customer data — all integrated with your email marketing.

 

 

Yes, Brevo supports SMS and WhatsApp marketing. You can send promotional campaigns, transactional messages, and automated sequences via SMS and WhatsApp from the same platform.

 

 

Brevo offers 60+ professionally designed, mobile-responsive templates for newsletters, promotions, announcements, and more. You can also create custom templates with the drag-and-drop editor.

 

 

Yes, Brevo has powerful automation features. Create workflows triggered by user behavior — welcome sequences, abandoned cart recovery, birthday emails, lead scoring, and more. The visual workflow builder makes setup intuitive.
 
 

Comparisons

For many businesses, yes. Brevo offers unlimited contacts on all plans (Mailchimp charges per contact), includes CRM for free, supports SMS/WhatsApp, and is generally more affordable as you scale. Mailchimp may have more templates, but Brevo provides better overall value.

 

 

 

Brevo is typically more affordable than Constant Contact and offers more features at each price point. Brevo includes CRM, SMS, and WhatsApp at no extra cost, while Constant Contact focuses primarily on email.

 

 

 

For small to mid-sized businesses, Brevo offers similar core functionality at a fraction of the cost. HubSpot has more advanced CRM and sales features, but Brevo’s free tier and email-first approach make it ideal for businesses focused on marketing.
 

 

 

Technical & Security

Yes, Brevo is fully GDPR compliant. As a French company, they’re subject to EU data protection laws. Features include built-in consent management, data export/deletion tools, and EU data storage options.

Brevo is typically more affordable than Constant Contact and offers more features at each price point. Brevo includes CRM, SMS, and WhatsApp at no extra cost, while Constant Contact focuses primarily on email.

For small to mid-sized businesses, Brevo offers similar core functionality at a fraction of the cost. HubSpot has more advanced CRM and sales features, but Brevo’s free tier and email-first approach make it ideal for businesses focused on marketing.

For small to mid-sized businesses, Brevo offers similar core functionality at a fraction of the cost. HubSpot has more advanced CRM and sales features, but Brevo’s free tier and email-first approach make it ideal for businesses focused on marketing.

Still Have Questions?

Try Brevo free and see for yourself. 300 emails/day, unlimited contacts, no credit card.